Archives For 2020.
How we became world's best at delivering customer experience
|The simple answer is we placed ‘it’ at the centre of all we do. And by ‘it’ I mean a positive customer experience. As one of our values, a KPI for all staff and our service centres showcasing NPS in real time to all...
Managed Services Innovation of the Year for Azure
|8 months after our Azure practice signed a strategic agreement with Microsoft we have some more great news: we have won the Managed Services Innovation of the Year award at the annual Global Telecom (Glotel) Awards.
Best Customer Experience in the World, World Communications Awards 2020
|Macquarie have won a global award for ‘Customer Experience’ at the 2020 World Communications Awards in London last month. Running for its 22nd year the World Communications Awards recognises innovation and exc...
From Ninja Turtle to Operations Manager: Who is Paul Gedeon?
|Meet Paul. When Paul was a kid, he wanted to be a WWE Wrestler (or a football player, Ninja Turtle or an actor). He is now our resident Operations Manager in Macquarie Cloud Services. Paul is the doting father to...
Millennial thoughts for those starting their career
|A lot has changed since I started my career at Macquarie Cloud Services 8 years ago. One thing is for sure though – students are still graduating, the hunt for early careers is still on and companies, like ours, are looking for talent to join the r...
Don’t Let Your Company Fail Over Failovers: The Difference Between Failover and Disaster Recovery
|It doesn’t only happen to others. Imagine your system goes down – now I know it doesn’t bear thinking of but 2020 has been the year of the unthinkable. Time to spring into action. But wait – your backups a...
Stop saying digital transformation and act to ensure your legal firm evolves
|Just because organisations are investing in IT & Technology they don’t have to call it digital transformation – there we go I’ve said it! Some organisations and in some cases entire industries, need to transform the way they operate but overuse...
Hybrid Cloud Deep Dive: The value of consultants in the whole shooting match
|The whole shooting match (“any cloud” Hybrid Multi-Cloud). At the end of the day there are so many choices out there as to where to host/house your virtual infrastructure/assets that there is no one-size-fits-all. The same software technology use...
Being more than 'different for different's sake'
|Every month this year the world has seemingly thrown at us a new emotionally charged challenge. The concept of ‘plight to fight’ has been more real in 2020, than ever before. We now live in a different world, every single aspect of our lives has ...
Get to know our team: Who is Tracey Paine?
|Tracey is our DevOps and Online Manager for Macquarie Cloud Services. She’s a powerhouse who always has time for a laugh and chat about her kids, biking and anything tech! Over the 10+ years she’s been with us, Tracey has always been a high perfo...