Customer Story: V3 Leisure

V3 Leisure’s Journey to Authentic Hybrid IT.

Situation.

V3 Leisure and Tourism (V3) was founded in 2001 with the goal of providing SMEs with the same opportunity to market their products online as the big hotel and resort chains. The WAbased business is now the industry leader in travel exchange technology. V3’s exchange model assists all types of travel businesses and destinations in gaining more online bookings by using the world’s best network of traditional and alternative distributors, unique data analytics and powering their own website for direct bookings. As the leader in travel exchange technology, V3 needed a robust local cloud solution to host their rapidly growing environment. Enter Macquarie Cloud Services.

Solution.

V3 initially decided to migrate its Australian instance to Macquarie Cloud Services’ private cloud (Launch) platform. The Launch solution provided a dedicated availability zone locally and stringent SLA’s (99.95% uptime) that directly mirrored their own SLA’s to their customers. “A key decision to migrate our environment to MCS’ private cloud was the enterprise-grade infrastructure provided. We get a level of comfort that the SLA of 99.95% uptime directly mirrors our own contracts. In terms of compliance, it also helps us maintain our PCI DSS certification which is essential for our core business” states Jim Swaby, Technology Manager at V3.

As V3 expanded to international markets in Europe and APAC, so did their need for a hosting partner for these markets. As the Launch platform only covered Australian-based clients, V3 decided to leverage Microsoft’s Azure public cloud offering to cover the UK, Indonesia, Japan and other regions whilst maintaining Macquarie Cloud Services’ Launch platform for Australia. With the recent launch of Macquarie Cloud Services’ managed Azure public cloud offering, V3 now had the ability to consolidate

cloud under one vendor to manage across global regions.

“We had self-managed Azure previously, which wasn’t an overly positive experience. An example of this was the support we received. We’d have to raise tickets which can be hit ‘n miss when it comes to communication and resolution with overseas contact centres. Being familiar with Macquarie Cloud Services meant we knew we’d have local support, here in WA just a phone call away. To add to that, the level of expertise in Azure specifically that MCS has means we have access to their experts which is a big part of why we decided to migrate our Azure across” Jim mentions.

We are Australia's most recommended cloud provider.

As Australia’s fastest-growing Azure Practice, Macquarie Cloud Services has a team of dedicated, accredited sure experts to uphold its reputation as Australia’s most recommended cloud provider with a leading NPS score of +94. With further plans of expansion for V3 on the horizon to the USA, Africa and further into Europe, V3 can enjoy the expertise and service excellence MCS provides for the onboarding of these regions into their Azure platform. V3 now has an authentic hybrid IT infrastructure with a blend of private cloud (Launch) combined with public cloud (Azure) for its overseas regions, all within the one vendor – Macquarie Cloud Services.

Results.

“We’ve seen clear results right from the beginning of our relationship with Macquarie Cloud Services. What’s fascinating does not only have we seen clear business benefit, but we’ve also seen our brand enhanced when our customers, including Governments, are given the peace of mind of having their data within enterprise-grade infrastructure” mentions Stephen Wells, Executive Director –Marketing.

“When stuff hits the fan, as it does in any technology business, we know we can call Macquarie Cloud Services at any hour and speak to someone, based here, that will help us. That gives me great comfort knowing our customers are in great hands” Stephen adds.