Our Net Promoter Score (NPS) is one of the best in the World.
NPS answers the question of 'how will I be treated for the term of the contract'. This is more than just some carefully selected customer referrals - it's a systematic method to measure the health of the business. We live and breathe excellent service, and have been awarded Best Customer Experience at the World Communications Awards in 2020.Click here to find out more about NPS.
Award winning? Easy.
Keep it Personal.
Many cloud or hosting companies can treat you like a hot potato. It can take a while to get someone who can truly help. It’s even worse working with global companies who hide behind the phone or email.
Macquarie Cloud Services has a unique customer service model based on personal accountable service. We have redefined how cloud and hosting companies should work with customers: hand in hand. We will stand up and own a problem, as we know how much it can affect your business. We also meet and talk to our customers on both technical and business levels. Its no wonder we have the industry’s highest Net Promoter Score from our customers.