Congratulations on progressing to the next stage!

This page will assist you in preparing for your interview with us. Here’s what we’re looking for:

  • Strong examples/data points around our purpose, values, and leadership ethos during your interviews.
  • Passion/interest from candidates around our company/services.

Australian leading NPS.

The result of our passion is consistently delivering world class customer service.  

We live and breathe customer experience. The result of our passion is consistently driving world-class customer service, shown through our high NPS scores (+87 vs industry avg. of +50) and our No. 1 ranking for Customer Experience at the World Communications Awards.

We use NPS to measure and improve our customer experience every day.

Learn all about NPS by watching the videos below:
What is NPS - Video
Personal Accountable Customer Service - Macquarie Cloud Services 

We are big on rewards and recognition.

We’re all for rewarding great work, and we have 4 big company-wide programs to show it:

Macquarie Club.

Macquarie Club.

For the top 10% performers, we award a Macquarie Club membership.

Heartbeat Club

Heartbeat Club.

Providing personal accountable service is at the heart of everything we do.

Recognition trips

Recognition trips.

We know reaching targets is tough, so we award these trips every six months for our top sales performers.



We recognise people who’ve been with us for 5, 10 and 15 years in company meetings and annual dinners.

Engineers Club

Engineers Club.

Recognition and professional development program for senior engineers.

Our Values define our Culture.

We are different to most companies. You wont find our values written on the walls. Instead, we live and breathe them daily and they are something we are deeply passionate about. We review the demonstration of these values on a half yearly basis as part of our performance reviews and we regularly reward those that live our values through our many recognition programs.

Making a difference icon
Results icon
Culture icon
Personal Accountable Service icon

Our Leadership Ethos.

At MCS we live by the guiding principle that “Culture beats strategy” - Thomas W. Lloyd. We know that the quality of our Leaders will have the biggest impact on the engagement of our people, the results for our customers and our overall business performance.  That’s why we hire Leaders that are aligned with and live by our leadership ethos every single day.   

  • 1

    One team, one score.

    Team success always outweighs individual accomplishments. Leaders recognise that together we are better and when you combine the individual strengths of your people, you deliver phenomenal results. Leaders ensure that all members, regardless of their individual responsibilities or areas of expertise, are doing whatever they can to help the team accomplish its collective goals.

  • 2

    Authenticity & Integrity .

    When a Leader gives you their word, it’s their bond. They trust first and query second. They own up to their own mistakes, learn from them and grow. Leaders are true to who they are, not what they think others want to see. They inspire those around them to be unafraid to live their values and be the best version of themselves.

  • 3

    People first.

    Leaders have a real interest in people. They are concerned for their well-being, their development, their performance and success, both now and into the future.

  • 4

    Provide & reinforce clarity.

    Leaders create clarity for their people, then overcommunicate that clarity. Every policy, every program and every activity designed to remind employees what is most important.

  • 5

    Disagree and commit.

    Leaders object to conformity. They have a willingness to disagree, even passionately when necessary around important issues and decisions to be made. Leaders overcome the tendency to run from discomfort and respectfully provide their views and opinions.  They weigh in, so they can buy in and when a decision is made, they commit fully.

  • 6

    Be accountable.

    Leaders hold themselves and others to account. They take full responsibility and never point fingers. Accountable leaders do not blame others, they make things right.

The Ideal team Player.

At MCS we subscribe to the ‘Ideal team player model’ by Patrick Lencioni.

Our ideal team players possess 3 key attributes. They are Hungry, humble and smart. What makes humble, hungry and smart powerful and unique is not the individual attributes themselves, but rather the required combination of all three. If even one is missing in a team member, teamwork becomes significantly more difficult, and sometimes not possible at all.

  • CMND Engineers icon


    Ideal team players are humble. They lack excessive ego or concerns about status. Humble people are quick to point out the contributions of others and slow to seek attention for their own. They share credit, emphasize team over self and define success collectively rather than individually.

  • Hungry.

    Ideal team players are hungry. They are always looking for more. More things to do. More to learn. More responsibility to take on. Hungry people almost never have to be pushed by a manager to work harder because they are self-motivated and diligent. They are constantly thinking about the next step and the next opportunity.

    Self Service & Simplified Management
  • Making a difference icon


    Ideal team players are smart. They have common sense about people. Smart people tend to know what is happening in a group situation and how to deal with others in the most effective way. They have good judgment and intuition around the subtleties of group dynamics and the impact of their words and actions.

life at macquarie cloud services

Preparing for your interview.

We want you to have the best chance of joining our team. The points below will help you to understand what we are looking for during the interview and how you can best prepare.

  • 1

    We are looking for individuals that are hungry to join our business. This will be evidenced by their preparedness and demonstration of sufficient research and preparation.

  • 2

    It is critical that you read all the information contained in the candidate hub. If you ask a question during the interview that has been explained on this page, it may demonstrate to your interviewer a lack of preparation.

  • 3

    Managers and leaders will test for content covered in the candidate page.

  • 4

    We recognise that whilst we are interviewing you, you are also interviewing us – and we love that! In fact, one of the items that we highly value and assess are the questions you ask. We recommend that you come prepared with all your burning questions. These could be about your potential leader, our organisation, our culture, the list goes on!

Things you should know.

Here are some of our frequently asked questions.

<! — and –>

<! — and –>