Congratulations on progressing to the next stage in the recruitment process with Macquarie Cloud Services! This page will assist you in preparing for your interview with us. We look for strong examples/data points around our purpose, values and leadership ethos during your interviews as well as passion/interest from candidates around our company/services.
Our purpose is to make a difference in an industry which is being under-served and over-charged.
The way we do this is by delivering the best customer experience of any ASX listed company in Australia, as measured by Net Promoter Score (NPS).
We want our customers to focus on their core business all day, every day, without interruption. Our resources are on-shore and contactable 24×7.
We aren’t going to pull out resources and reduce the service levels our customers receive –we pride ourselves on providing world-class service.
The unmatched commitment to personally accountable service is how we deliver on Australia’s best customer experience.
The result of our passion is consistently delivering world class customer service.We have chosen to be great at one thing (customer service) and we live and breathe this every day.
How do we know?
Not only is this reflected in our exceptional NPS scores (+85 compared to an industry average of +50), but we’ve also been awarded No. 1 in the World for Customer Experience at the World Communications Awards! We are the only Australian company to win in the 22-year history of the Awards. Our NPS score - live, with zero tweaking!
Learn more about NPS by clicking the links below.
What is NPS - Video
Personal Accountable Customer Service - Macquarie Cloud Services
So, what exactly do we do?
We are cloud hosting experts, providing flexible custom hybrid IT solutions to a range of organisations like Adobe, BPAY and BMC Software.
We host SaaS customers’ applications and support corporate IT customers on their journey to the cloud. Digital and web businesses trust us with their business-critical applications.
We’ve adopted a hybrid IT approach, blending traditional on-premise environments with any combination of public cloud (Azure), our own private cloud, dedicated hosting and colocation options – allowing customers to consume IT infrastructure in a way that aligns to their business objectives. We can adapt to just about any configuration, delivering solutions that make our customers smile. Simply put, “Our Cloud, Your Way”.
Our Leadership Ethos.
Culture beats strategy. We know that the quality of our Leaders will have the biggest impact on the engagement of our people, the results for our customers and our overall business performance. That’s why we hire Leaders that are aligned with and live by our leadership ethos every single day.
Our Senior Leaders.
Things you should know.
Here are some of our frequently asked questions.
At MCS we use Behavioural based interviewing, also known as ‘competency-based interviewing’ to assess a candidate’s fit for the role. That is, we assess a candidate’s ability to meet the job requirements based on their previous experience.
Here are some examples of behavioural-based questions:
- Tell me about a time when you got results even though some major external factors shifted on you
- Tell me about a time where you resolved a difficult situation with a client or vendor?
- Tell me about a time you made a mistake that affected a customer. How did you resolve the problem?
When answering a behavioural based question, you want to create an easy-to-follow story with a clear conflict and resolution. Choose an appropriate example from your experience and use the STAR formula to keep your story on track:
- Situation – where, when, and context of your example, eg, “In my previous role as Architect, my team was facing a significant backlog of work which was causing stress for my team and affecting morale”
- Task – the task or problem to be solved, eg, ” As a team leader, it was my role to not only ensure my team met our deadlines, but also to communicate bandwidth to other departments and keep my team motivated”
- Action - how you solved the problem, fulfilled the task or handled the situation. What did you do and how did you do it? eg, “I set up a formal creative request process including project timeline estimates to set better expectations. I scheduled weekly meetings with account managers to discuss my team’s bandwidth and share progress updates.”
- Result – the outcome achieved as result of your action/s? Quantify the result. eg, ” By providing more transparency into my team’s processes and setting better expectations with the account managers, we were able to re-prioritise the design team’s to-do list and complete everything in our backlog. The following quarter, we shortened our average project timeline by two days.”
Spend approximately 80% of your time talking about your actions, as this offers the most convincing evidence of your skills.
- Practice using the STAR method to answer the behavioral-based interview questions listed above, incorporating examples against our values and leadership ethos
- Ensure each answer has a beginning, middle, and end. Describe the situation or problem, the actions you took, and the outcome.
- Prepare short descriptions of a handful of different situations and be ready to answer follow-up questions with greater detail. Select examples that highlight your unique skills.
- Have specific examples that showcase your experience, and demonstrate that you’ve taken risks, succeeded, failed and grown in the process.
- Specifics are key; avoid generalizations. Give a detailed account of one situation for each question you answer, and use data or metrics to support your example.
- Be forthcoming and straightforward. Don’t embellish or omit parts of the story
- Do your research and prepare questions in advance – remember this is as much your opportunity to interview us!
- Check-in: Arrive 15 minutes early and check in for your interview with reception.
- Location: Detailed instructions will be sent to you via email.
- Dress code: Dress smartly. We don’t expect you to dress in a full suit and tie but think dress pants and a collared shirt.
- What to expect: Interviews will be a mixture of questions and discussions regarding your previous experience and challenges you’ve encountered. Be ready with detailed examples — concise, structured answers are ideal.
- Interviewers: Depending on the role, you will meet with anywhere from two to four team members. They will likely be a mix of managers, team members, and key stakeholders from related teams.
- Resume or CV: Interviewers will have a copy, but feel free to bring one as well.
- Duration: Each interview session usually lasts from 45 minutes to an hour.
- Virtual Interviews:
Your recruiter will check in with you immediately after the interview to debrief.