Best Customer Experience in the World, World Communications Awards 2020

November 10 2020, by Ricci Danieletto | Category: Cloud Services

Macquarie have won a global award for ‘Customer Experience’ at the 2020 World Communications Awards in London last month. Running for its 22nd year the World Communications Awards recognises innovation and excellence for global telecoms and now extends across the full gamut of the ICT industry.

All submissions are reviewed and critiqued by a panel of 60 international expert judges and award winners were announced at the Awards event in London on the 28th October 2020.

Macquarie staved off challenges from finalists from four different countries (Italy, Sweden, Hong Kong and Portugal) to take out the highly prized award; thanks mainly to our ability to achieve and maintain a Net Promoter Score that was rated amongst the world’s best.

Macquarie would never have been able to achieve such solid NPS if not for all of our valued customers, who consistently respond to our NPS surveys. It is this ongoing feedback that enables us to pivot when needed to ‘raise the bar’ and be better for them every day.

So a big THANK YOU to all of our Macquarie customers for helping us conquer the World Communications Awards summit.


Ricci Danieletto

About the author.

Ricci heads up our Sales, Marketing and Principal Consultancy teams. He has worked in the ICT space for over 20 years and prior to joining Macquarie Cloud Services, founded and operated his own Cloud & Managed Services business. Pre-ICT, Ricci’s worked in Hospitality Management, so he understands the importance in providing solid technical solutions coupled with amazing customer service.

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