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A net promoter score to be proud of
|Recently, it can feel like everyone is talking about the importance of customer experience and net promoter score. But whilst for some it’s a buzz phrase that is trending and topical in 2022, for us it’s part of our DNA. Stemming back to our purp...
How we became world's best at delivering customer experience
|The simple answer is we placed ‘it’ at the centre of all we do. And by ‘it’ I mean a positive customer experience. As one of our values, a KPI for all staff and our service centres showcasing NPS in real-time to all engineers – customer ser...