4 strengths of a successful business team.

  • Macquarie Cloud Services believes in personable accountable service and a great customer service experience (customerserviceexperience) for your cloud hosting experience

    Personal and Accountable

    Multilevel support by in-county certified experts offering industry leading SLG's.

  • Macquarie Cloud Services believes in personable accountable service and a great customer service experience (customerserviceexperience) for cloud hosting growth

    Flexible for Now and Tomorrow

    We enable scalable Hybrid Cloud environments offering true solutions, not just individual products.

  • Macquarie Cloud Services believes in personable accountable service and a great customer service experience (customerserviceexperience) for cloud hosting which is all built on trust

    A Business Built on Trust

    We secure the internet for over 40% of Federal Government agencies, with industry certifications.

  • Macquarie Cloud Services believes in personable accountable service and a great customer service experience (customerserviceexperience) for cloud hosting - ask us for a health check

    Sound Business Process

    ITIL based service model and ISO27001 certified processes, vetted by industry and partners.

We are service experts. Don't just take our word for it...

"The quality of service has been fantastic. We've been with them for seven years, and I suspect we'll be with them for another seven years."

David Apelt
CTO, SignManager

Customer Service team

Dedicated Team. Certified Process.

Each customer in our data centres is assigned to what we call a CMND Team. These are named resources in various roles that you can call on for help.

And you can feel safe knowing that we are certified ISO27001 so that all of our processes are documented, followed, monitored and reviewed. And every year, the ISO certifier confirms this. That’s why we are number one for Net Promoter Score (NPS) in our industry.

Meet your dedicated Team of Specialists.

Cloud Hosting Customer Service - Tony

Hosting Management Centre.

Hosting Management Centre.  Need something done, you can call us any time and we are happy to assist.  We’ve access to all of our systems and tools allowing visibility into the data centre environment. We will be able to provide the hands and feet onsite when you need it if you can’t be here in person.

Tony. Specialist, Hosting Management Centre (HMC)

Cloud Hosting Customer Service - Shaun

CMND Team.

The CMND Team, as your extended IT team, are dedicated to your long term technology strategy and the health of your equipment and solutions. The team is made up of engineers, consultants and account managers that get to know you and your environment intimately, and can help guide you with your immediate IT decisions.

Shaun. Specialist in the CMND Team

Cloud Hosting Customer Service - Andrew

Principal Consultant.

Being your IT consultant, we get to be your trusted adviser over time. We can plan your IT strategy together and even share learning’s from what our other customers’ experience and what the industry is doing. We specialise in turning complex IT problems into solvable chunks for you.

Andrew.  Specialist. Consultancy Team

Our NPS is proof.

Net Promoter Score answers the question of ‘how will I be treated for the term of the contract’. This is more than just some carefully selected customer referrals, but a systematic method to measure the customer health as well as the health of our business. This number is live, based on current customer feedback.

Click to find our more about NPS.

Learn more
Australian leading NPS.

Our customers love us. And to us, that's personal.

Blair is one of the team. Ready to be accountable. Contact him now.

Macquarie Cloud Services' Intellicentres are smart data centres. Book in for a tour of our facilities now.